Please find here our frequently asked questions. Should you have further questions please use our contact page.
If you are a resident of Great Britain and have a problem with your Tamron lens, please complete first the online Tamron Service Form. Once approved, you will receive an email with your specific Tamron Lens Return Number and all the details on how and where to send your Tamron lens.
If you do not reside in Great Britain please consult the list of European distributors or if you reside outside of Europe refer to the complete list of Tamron Distributors.
Before sending in your lens you need to fill in the Tamron Service Form for approval of your service request. Once approved, you will receive an email with your specific Tamron Lens Return Number and all the details on how and where to send your Tamron lens.
Unfortunately, no. As a wholesaler we cannot supply end consumers directly. Accessories can be ordered from a retailer. The item numbers of these accessories are included in the product description of the respective lens on the website.
We do not recommend the use of conventional Tamron lenses on digital SLRs, as the resulting image quality does not meet the accustomed high quality standard that Tamron lenses deliver.
Generally, it is combinable but should be used in the central focusing field of the respective camera. Tamron has developed special lenses for the high requirements of digital cameras. These have a high resolution, coupled with the best possible correction of the most common aberrations, such as peripheral light fall off and chromatic aberration. Particular emphasis is placed on the lens coating in order to minimize the increased risk of ghosting and flare with digital cameras.
The designation “Di” (Digitally Integrated Design) marks a generation of lenses, which have been specially adapted to the requirements of digital SLR cameras. Tamron’s Di-II lenses are designed exclusively for digital SLR cameras with APS-C size imagers (24x16mm or smaller).
High power zoom lenses use Internal Focus ( IF) systems to shorten the Minimum Focus Distance. When an IF system is used in the optical system of a lens with a wide to tele range, the magnification ratio at telephoto is shortened when you shoot closer to the MFD. When pictures are taken at a close focusing distance with a zoom lens at its telephoto end, the zoom lens covers a wider angle of view than would a fixed telephoto lens. However, since the focal length of any lens is based on the focusing distance at the infinity setting (and Tamron’s high power zoom lenses provide the same angles of view as other telephoto lenses at the infinity setting), this phenomenon is not a defect or flaw in a zoom lens.
The 90mm macro lens is designed to extend its front group largely toward the subject in close-up macro photography. In that situation, the amount of light reaching the film decreases. The aperture displayed stays the same in most cameras, but some SLR cameras are equipped with a feature that shows the effective f-values, and smaller open aperture values are displayed when the lens barrel is extended for close-up photography. This phenomenon is not a lens defect or flaw, but is a camera characteristic.
Tamron puts the macro designation on all lenses that have a maximum close-up capability of 1:4 (0.25x) or larger, regardless of the lens type. However, there is a difference between a macro lens and a zoom lens in the image quality for close-up photography. In designing a macro lens, the emphasis is put on image quality and performance to provide a high image quality and an attractive out-of-focus background effect in close-up photography, while maintaining sufficient performance in general photography for portraiture or scenery. On the other hand, in designing a zoom lens with a macro feature, emphasis is put on high image quality in general photography while equipping the lens with a convenient close-up capability.
The depth of field is an optical characteristic of a lens and cannot be changed or adjusted.
It depends exclusively on the focal length, aperture, subject distance and the circle of confusion which in turn is dependent on the imager format.
There is probably a front/back focussing issue with your combination of equipment.
If your camera has already been checked and aligned by the manufacturer but this did not rectify the problem, you can send the unit (lens and camera) to our service team. Within the scope of our capabilities, our service team will then align the lens to the camera.
The third party camera will not be interfered with in any way during this process; it will merely be used to take a reference photograph.
Thank you for using our well-acclaimed Telezoom SP 150-600mm F/5-6.3 Di VC USD.
This lens is a high quality Super Performance-Telezoom for various types of photography. Due to the original design, the use of VC (Vibration Compensation) function could potentially increase the probability of image blur when shooting fast-moving subjects, such as racing cars, using a panning technique.
Please be advised that the VC function of SP 150-600mm can be updated to accommodate panning shots with VC Mode “ON”.
Whether you try to capture a stationary subject or something moving at a relatively high speed such as automobiles, the system automatically selects the optimal VC mode by detecting the motion of the camera/lens outfit. Thus, no switch-over is required between “ON” and “OFF” after the update.
The modification can be done by overwriting the firmware data at Tamron authorized service stations. For handling procedures please contact your local distributor.
This update only effects lens performance when taking panning shots, so you may continue to enjoy the lens without this upgrade.
Please feel free to inquire about any further details. Thank you very much.
Note: This overwrite service will only apply to products which were legally and officially imported into the EU, Andorra, Gibraltar, Iceland, Norway, Switzerland, Turkey or Ukraine, and distributed by an authorized Tamron Europe distributor (see also: Grey market).
Identification of Firmware Status by Serial Number
Note: This firmware update does not apply to the Sony mount version as it does not include VC.
Thank you for using Tamron lenses.
We are pleased to advise you that we will start a firmware update service for the following canon mount models to allow proper AF function in live view mode when used with EOS 760D or the EOS 750D.
We apologize for any inconvenience.
For Canon mount
SP 15-30mm F/2.8 Di VC USD (Model A012)
SP 70-200mm F/2.8 Di VC USD (Model A009)
SP 150-600mm F/5-6.3 Di VC USD (Model A011)
SP 90mm F/2.8 Di MACRO 1:1 VC USD（Model F004)
28-300mm F/3.5-6.3 Di VC PZD (Model A010)
16-300mm F/3.5-6.3 Di IIVC PZD MACRO (Model B016)
Update
With this update the autofocus function operates properly in live view mode when used with EOS 760D or the EOS 750D.
The new version of the ROM data will be integrated into all new production from May 2015.
The modification can be done by updating the firmware data at a Tamron authorized service center. For handling procedures please contact your local distributor.
Note: This overwrite service will only apply to products which were legally and officially imported into the EU, Andorra, Gibraltar, Iceland, Norway, Switzerland, Turkey or Ukraine, and distributed by an authorized Tamron Europe distributor (see also: Grey market).
Identification of Firmware Status by Serial Number
Thank you for using Tamron lenses.
We are pleased to advise you that a firmware update service is available for the Tamron 18-200mm F/3.5-6.3 Di III VC (Model B011) for Canon (EOS M) to allow for compatibility with the Canon EOS M3.
Details of the update
With this update the lens functions properly when used with the Canon EOS M3.
Update method
The update can be carried out at Tamron authorized service centers. For more information and handling procedures please contact your local distributor.
Identification of compatibility by serial number
See the instructions below on how to confirm the compatibility of your lens.
Note: This overwrite service will only apply to products which were legally and officially imported into the EU, Andorra, Gibraltar, Iceland, Norway, Switzerland, Turkey or Ukraine, and distributed by an authorized Tamron Europe distributor (see also: Grey market).
Identification of Firmware Status by Serial Number
Model B018 uses an electromagnetic lock method locking the VC lens in the center of optical system using electric power supplied by the camera. Therefore, when the camera power is turned on or the shutter button is pressed halfway, the viewfinder image will move but is not a malfunction.
When shooting with the camera fixed on a tripod, turn on the camera power and decide the composition with the shutter button pressed halfway.
Tamron tele converters for Nikon can be used in the following combinations. It cannot be used with other lenses.
AF： Autofocus can be used with AF points compatible with a maximum aperture of f/8 or faster.
MF： Only manual focus can be used.
More Infos: http://www.tamron.com/faq/index.html
Tamron tele converters for Canon can be used in the following combinations. It cannot be used with other lenses.
AF： Autofocus can be used with AF points compatible with a maximum aperture of f/8 or faster.
MF： Only manual focus can be used.
More Infos: http://www.tamron.com/faq/index.html
Tele-converters in general, including Tamron brand converters, are mainly intended for use with fixed focal length lenses and lenses that have a fast f value, such as our AF 90 mm f/2.8 (model 272E) and AF 180 mm f/3.5 (model B01).
If additional lens elements are introduced into an optical system, as done with the use of a tele-converter, the image quality of the whole system is negatively affected. Less light enters the lens when using a tele-converter. In the case of a 1,4x converter you lose one stop and with a 2x converter two stops. To assure correct functioning of the camera, lenses with an f value of minimum 4.0 are necessary.