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Tamron products are manufactured with the greatest care and precision in our highly modern factories in order to guarantee trouble-free photography. Should your lens nevertheless develop a fault, the Tamron Service Department is available to assist you.
Please send your lens together with a completed Tamron Service Form to:
Tamron Europe GmbH Tamron Service Form
Service Department
Robert-Bosch-Str. 9
50769 Cologne
(For repairs in other countries, please contact the relevant distributor.)
If you should have any questions, we can provide you with fast and efficient assistance:
Telephone: +49 (0)221-66 95 44-135
(Mon - Thurs from 8:30 a.m. to 5 p.m. and Fri from 8:30 a.m. to 3:30 p.m.)
Fax: +49 (0)221-66 95 44 – 409
E-mail: service(at)tamron.de
Bringing in repairs: Mon - Thurs from 8:30 a.m. to 4:30 p.m. and Fri from 8:30 a.m. to 3:00 p.m.
Please also read our Warranty Terms, 5 Year Warranty Terms and the Repair Conditions.
In the event of claims under warranty, please enclose the following documents:
Repair under warranty for a lens purchased in Germany or Austria (within 2 years of the data of purchase) | Repair under the terms of the European 5 year warranty (Please note that the 5 year warranty is exclusively designed for the first owner of the lens, this warranty is not transferable.) |
Copy of your purchase receipt | Copy of your purchase receipt Printout of the 5 year warranty certificate |
Should it be determined that a claim is not covered under warranty, a cost estimate will be issued. If the cost estimate is rejected, we will charge 22 Euro + VAT for preparing the cost estimate, otherwise the amount on the cost estimate will be charged (see also "…about chargeable repairs" below).
Send us your lens in secure transport packaging with a suitable level of transport insurance together with a filled in Tamron Service Form and the above named documentation to the authorised service address in Germany:
Tamron Europe GmbH
Customer Service Department
Robert-Bosch-Str. 9
50769 Cologne
Just in case and in the event of any possible enquires, please make a copy of the following documents for your records:
- Copy of the Tamron Service Form
- Purchase receipt
Once the lens has been received and entered into our system, you will automatically receive confirmation of the receipt of the product either by e-mail (as long as you have provided us with an e-mail address) or by post. We will then check the specified fault: if the product is covered under warranty, we will repair or align your lens. Otherwise, it will be dealt with as a chargeable repair.
If we determine that the product is not covered under warranty, we will prepare a cost estimate for the repair work.
1. Please confirm or reject this cost estimate (by fax on +49-(0)221-970325-9 or by e-mail at service(at)tamron.de).
a. If the cost estimate is rejected, we will charge 22 Euro + VAT.
b. If the repair proves uneconomical, you can ask us to dispose of the device for you free of charge.
2. Please note that the payment method for chargeable repairs is prepayment. We charge additional delivery costs for deliveries abroad.
In the event that repaired products need to be shipped abroad, customs duties and import levies may be applied in the destination country. These charges are always the responsibility of the recipient. Contact your customs office to find out about any duties or levies that may be applied.
Request to customers with an AOL email account:
Unfortunately, replies sent by Tamron Europe are blocked by AOL.
Therefore, we kindly request that you include an additional e-mail address and/or telephone number in order for us to respond to your enquiry.
